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FAQ

Q1: Why such good value for money?
Q2: Can you send me a cataloque?
Q3: Will you ship outside of mainland Britain?
Q4: Do you have a shop, and can I visit you?
Q5: Is it safe to put my credit card details in?
Q6: What happens if I don't like my purchase when I get it?
Q7: What is the size of the item in inches?
Q8: How much does this cost in dollars?
Q9: How long will my item take to be delivered?
 
Q1: Why such good value for money?

We have 15years of manufacturing experience and we own our factory in Western India Jodhpur where we have been manufacturing quality hand made furniture for over 15 years. The furniture comes directly from our factory to you so there is no middle man and hence we can pass on all the savings to you.

 
Q2: Can you send me a cataloque?
Yes. Please call on our number and we will gladly despatch one
You can also click on a thumbnail anywhere in our online catalog, and a window will appear with a larger image, showing more detail.  In many cases, there will also be an alternative picture showing the item either close up, or illuminated. Otherwise you can fill in the form with your details and we will be happy to email the catalogue to you in PDF file format.
 
Q3: Will you ship outside of mainland Britain?
Yes, we are happy to ship overseas, but it can be quite expensive.  Please email us with a list of what you would like to purchase, and we will be pleased to send you a quote.
 
Q4: Do you have a shop, and can I visit you?
We don't have a shop, but our warehouse does have a comprehensive range for display. You can book an appointment to come and visit us Monday to Saturday.
 
Q5: Is it safe to put my credit card details in?
Yes, we use a dedicated, secure, online transaction company to process payments. They use SSL encryption technology to ensure that your information remains confidential.  Indian Hub does not hold credit card details.
If you would prefer to give your details by phone, we are happy to take telephone orders. You can call us 5 days a week, on +44 (0) 1536 20 1000, but outside reasonable UK hours you will need to leave a message on our answer phone, and we will get back to you.   You can also email us on sales@indianhub.co.uk
 
Q6: What happens if I don't like my purchase when I get it?
We have a full returns policy, so if you are unhappy with your item, return it to us and we will either refund your money, or exchange it for another item (we do ask you to pay the return shipping).  We will not refund the outward shipping on overseas orders.  Please see our terms and conditions for full details.
 
Q7: What is the size of the item in inches?
All of our measurements are given in centimetres. To convert this to inches, divide the centimetre number by 2.5 and this will give you a rough guide in inches.  For example a table that is 55cm high is roughly 22 inches.
 
Q8: How much does this cost in dollars?
The site is in UK sterling you can check prevailing exchange rate to convert into dollars. However when we ship outside of the EU, we take off UK VAT but you may have to pay local import tax. The VAT is equivalent to about 20% discount.
 
Q9: How long will my item take to be delivered?
We hold almost all items in stock of our main ranges , and although our trading terms allow us 30 days to deliver items to you, we typically try to dispatch them within a couple of days.  In the UK we use couriers who normally take upto 3 days to deliver the parcel.  Overseas will take a little longer, and we will advise you how long to expect.
If, for whatever reason, we cannot deliver in within 30 days, we will email you with an estimated delivery time.  You can then either wait for the item to be delivered, or have a full refund and we will notify you when the stock is in, so you can purchase then, if you wish.
The Bespoke ranges come directly from our factory in India and it will take 7-8 weeks time for delivery. We advise you to order accordingly for our bespoke ranges.