Return & Refund Policy
We hope that your order is just what you wanted, but in case it isn't, we offer a 14 day money back guarantee on all items.
You may return the unused goods in their original packing within 14days of the date of dispatch. Please note that it is your responsibility to take care of the products and ensure they are return to us safely and in saleable condition. We will refund the full cost of the product to you upon receipt of the returned items. We can not always refund postage and packing cost- please see detail below.
Please notify us at the time of delivery in case your order is damaged or not there are any discrepancies. You can contact us by email or telephone us on 0844 3358435
How to return the item:
The most cost effective way of returning the item is using our courier service and therefore we will just ask you on contact us via email or telephone 0844 335 8435 and we will issue a return code and clarify the details of the return method.
Refund of Delivery Charge:
We regret that postage and packing are the direct costs and can not be refunded in all circumstances. If a return is required as a result of our error, we will be happy to refund both inbound and outbound charges. But this error has to be reported at the time of delivery.