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Delivery

We aim to deliver within 21 days subject to stock availability. Any item not in stock will automatically be put into back orders unless you notify us otherwise.

We use various methods for delivery, if we have to use a haulier for distant or pallet deliveries, the haulier will ring you to arrange a convenient time and date for delivery, they will only deliver to the door and are not allowed to unpack or move the good, please ensure there is someone at your premises to check and receive delivery.

If we use our own transport we will notify you of the delivery date and will try to ensure this does not coincide with your closing day. Please ensure there is someone available to accept and sign for deliver. You may collect the goods from our warehouse by prior arrangement with the office.

Small orders may be dispatched by courier/pallet if these are required before our delivery run to your area. Please phone us for delivery charges.

DELIVERY CHARGES

Orders over £500 Excluding Vat- free when delivered by our vehicles Should the order be sent out by haulier for any reason i.e. order is required urgently before our vehicles in your area, orders over £500 exc VAT, delivery if free for 1st pallet, additional pallet will be charged for.

Charges for more than 1 pallet available on request

Small orders- courier or pallet service available

2.5% discount on orders collected from our warehouse by prior arrangement

DAMAGES

All faulty or damaged goods should be reported by phone, email or fax within 3 days of delivery. Please give us the details of the invoice number when reporting to the office. Goods will not be accepted for return with any price tags or labels attached.

Failure to comply will result in goods not being credited or replaced.

Goods will only be exchanged when damaged items are ready for collection. Damaged goods will be collected in original packing.

DIRECT CONTAINERS

We can supply container loads directly to you. Prices are available on request