FAQ

Q1: Why such good value for money?
Q2: Can you send me a Catalogue?
Q3: Will you ship outside of mainland Britain?
Q4: Do you have a shop, and can I visit you?
Q5: What happens if I don't like my purchase when I get it?
Q6: How long will my item take to be delivered?
Q7: Ordering?
Q8: What is the minimum order?
Q9: Collection?
Q10: Does your stock come flat packed or ready assembled?
Q11: Product Description & Listings?
Q12: Delivery Charges?
Q13: Returns?
 
Q1: Why such good value for money?

We have 15 years of manufacturing experience and we own our factory in Western India Jodhpur where we have been manufacturing quality hand-made furniture for over 15 years. The furniture comes directly from our factory to you so there is no middle-man and hence we can pass on all the savings to you.

 
Q2: Can you send me a catalogue?
Yes. Please call on our number and we will gladly dispatch one.
You can also click on a thumbnail anywhere in our online catalog, and a window will appear with a larger image, showing more detail. In many cases, there will also be an alternative picture showing the item either close-up or illuminated. If you prefer to receive an email copy, please complete the form with your details and we will be happy to email the catalogue to you in PDF file format.
You can also click on a thumbnail anywhere in our online catalog, and a window will appear with a larger image, showing more detail.  In many cases, there will also be an alternative picture showing the item either close up, or illuminated. Otherwise you can fill in the form with your details and we will be happy to email the catalogue to you in PDF file format.
 
Q3: Will you ship outside of mainland Britain?
Yes, we are happy to ship overseas, but it can be quite expensive. Please email us with a list of what you would like to purchase, and we will be pleased to send you a quote.
 
Q4: Do you have a shop or showroom that I can visit?
We are a wholesaler and importer, we do not have a shop or showroom, we do however exhibit at exhibitions and shows throughout the year, it may be possible for retailers to visit us, if prior agreed with management to see specific items.
 
Q5: What happens if I don't like my purchase when I get it?
We have a full returns policy, so if you are unhappy with your item, return it to us and we will either refund your money, or exchange it for another item (we do ask you to pay the return shipping). We will not refund the outward shipping on overseas orders. Please see our terms and conditions for full details.
 
Q6: How long will my item take to be delivered?
We aim to deliver all orders in stock within 7 to 10 days of receiving the order & payment, however for some remote areas, delivery can take longer than the normal lead time.
 
Q7: Ordering?

Website Registration and Ordering

Clients can fill in the online form on our website, following that we can give you access to check prices, and stock availability.

Orders can be placed online on our website; BACS transfer is the method of payment.

Via Email:

 
Q8: What is the minimum order?

There is no minimum order for Direct Home Delivery.

 
Q9: Collection?
This can be done from our warehouse subject to Terms and Conditions and with prior notice.
 
Q10: Does your stock come flat packed or ready assembled?
Most of our products are solid wood and come fully assembled with the exceptions of dining tables, some coffee tables etc. where legs need to be attached.
 
Q11: Product Description & Listings?
We provide full product spec sheet with details like Item description, Dimensions, Box weight etc.

Images:

We provide high quality multiple images for our products, and this can be shared via Dropbox link. All images are optimised for website use

EAN Numbers:

We have EAN for each product on the catalogue.

 
Q12: Delivery Charges?
Please refer to our DHD price list and Product spec sheet for detailed delivery charges for each item and also applicable surcharges.
 
Q13: Returns?

We offer a free replacement service on all our products, if the customer is not happy with the item received for any reason. If the customer wishes to return the goods for change of mind we will accept the return of the goods (T&C apply), however in this case there would be a collection charge applied to the order.

For further information please refer to our detailed T&C or contact customer service on sales@indianhub.co.uk or 01536 201000