Return & Refund Policy

We hope that your order is just what you and your customer wanted, but in case it isn't, we offer a 14-day money back guarantee on all items.

You may return the unused goods in their original packing within 14 days of the date of dispatch. You must notify us via email if this is your intention stating the reason for return along with a photo of the item repacked. Please note that it is your responsibility to take care of the products and ensure they are returned to us safely and in saleable condition. We will refund the full cost of the product to you upon receipt of the returned items. Unfortunately, we cannot always refund postage and packing costs - please see further information below.

Please notify us at the time of delivery if your order arrives damaged or there are any discrepancies. You can contact us via email quoting the name, postcode and order number to or telephone us on 01536 201000. We will require photos and a description of the issue in order to resolve.

How to return the item:
The most cost-effective and safest way of returning the item is by using our experienced courier service. Contact us via email or telephone 01536 201000. We will issue a return code and clarify the details of the return methods available along with any collection cost involved if applicable.

Refund of Delivery Charge:
We regret that postage and packing are direct costs and cannot be refunded in all circumstances.
If a return is required as a result of our error, we will be happy to refund both inbound and outbound charges, but this error must be reported at the time of delivery.